Changing the Main Administrator in the system requires cooperation with the Customer Success team. The steps to be taken depend on whether the person who previously held this role is available.
Depending on the situation, the process follows one of two paths:
Path 1: The Main Administrator is available
If the current Main Administrator is aware of the need for the change and can approve it:
Step 1
The Main Administrator should send an email to support@hrnest.io.
Step 2
The message should include a short request to change the Main Administrator, for example:
Please change the Main Administrator in the company [company name] from the email address [current administrator’s email] to [new email address].
Step 3
After receiving the message, the CS team will make the change and confirm the operation by return email.
Path 2: The Main Administrator is not available
If the Main Administrator has left the company and did not appoint a successor:
Step 1
An authorized person (e.g. CEO, Board Member) should prepare an official letter requesting the change of the Main Administrator. The document should include:
Company name,
Current Main Administrator’s email address,
New email address of the person who is to become the Main Administrator,
Signature and company stamp of the authorized person.
Step 2
The letter should be sent as a scanned copy to support@hrnest.io.
Step 3
After receiving the document, the CS team will make the change and confirm the operation by return email.
In both cases, the change is carried out as quickly as possible after the request has been verified.